FAQS

User FAQ's

What do I need to sign up?

Internet access, an email address and a mobile device with a voice and data plan including a phone number.

How does it work?

Exactly like an old fashion wallet, you put money in and then spend or give your money to someone else.

How do I put money in my Moxipay?

You can load your wallet via Online Banking Bill Payments or Interac Online. Open MoxiPay Wallet and click Help to see detailed funding instructions. It is also important to complete identity verification process before all funding and withdrawal options become available.

There is a funding fee deducted from the MoxiPay balance based on the method of payment used.

What banks are you affiliated with?

Currently ATB Financial, BMO, CIBC, Central 1 Credit Unions, Desjardins, RBC, ScotiaBank, TD Bank

Why is Moxipay more secure than other online payment systems?

Moxipay does not store any credit card or banking information.

Where can I get in touch with Moxipay if I have any concerns?

Visit our Contact Us Page for all our contact information.

Which currencies are available on Moxipay?

Currently only Canadian, but we will be adding more.

Is my money safe?

Most e-wallets require you to link a credit card to your account. While this is convenient for purchasing it leaves your personal data and credit card information vulnerable to identity theft – a hacker who can breach the security of your e-wallet company’s server can have total access to your card till you deactivate it. Moxipay is different – we don’t use credit cards or pre-stored financial information at all. With us, you directly load money onto your card in whatever amount you want.

How much does this cost?

There is no signup or monthly fee. When using MoxiPay to make payments there is no fee. When using MoxiPay for wallet to wallet transfers a fee applies to the sender.

Will it work outside Canada?

Moxipay will work anywhere there is an internet connection.

Do I need to be near internet or wi-fi?

Yes. Moxipay only works when there is an internet or cell phone connection.

Is there any warranty on purchases like a credit card?

Moxipay does not currently provide insurance on purchases.

Do I get instant receipts?

There is instant notifications with every transaction

What is the daily limit?

The only limit is on the balance of the wallet. There is no balance limit on the wallet.

Can others use my “wallet”?

Yes. However, your wallet is protected by a PIN # so you would also have to give out login credentials.

Is this a Canadian Company?

Moxipay is a Canadian Corporation registered in the Province of Alberta.

Who created Moxipay?

Moxipay team is a group of entrepreneurs from Edmonton that have been involved with financial services for almost 20 years.

How do I keep track of this?

Every wallet has a history of transactions.

How do I add funds to my wallet?

Instructions for adding funds are located inside the wallet help screen.

How do I get a refund for double entry?

We treat all deposits equally. You would need to request a withdrawal.

When a payment is submitted through online banking it is completely safe.

You are not disclosing any financial information to our system therefore making even more safe.

Merchant FAQ's

What do I need to sign up?

To become a registered merchant there is a merchant agreement that needs to be completed, signed and faxed back to Moxipay. Complete the Merchant Registration form to begin the process.

How does it work?

Active merchants can receive payments from any wallet holder. Additional features are available to merchants managing larger volumes, include a merchant transaction management portal.

How much does this cost?

There is a fee to receive payments as a merchant, but it is much cheaper than any other payment method available in the marketplace.

Is this restricted to Canadian merchants only?

No. We are able to accept merchants worldwide. However there is an approval process before we can activate a merchant account. This normally takes 3-4 business days for the approval process.

Why is Moxipay more secure than other online payment systems?

Moxipay operates on funds received by not obtaining any sensitive financial information from our wallet holders. Therefore, it is impossible for a wallet holder to have their identity compromised.

What banks are you affiliated with?

Currently ATB Financial, BMO, CIBC, Central 1 Credit Unions, Desjardins, National Bank, RBC, ScotiaBank, TD Bank

Where can I get in touch with Moxipay if I have any concerns?

Visit our Contact Us Page for all our contact information.